Over the years, social media has gone from a niche communications tool to a large part of many people’s, and businesses, daily routines. Even though Twitter, Facebook, Instagram, etc., are accessible to anyone who knows how to set up an account and use a smartphone, no professional should dive into the at times treacherous world social media without knowing basic survival skills. Here are a five social media tips (and cautionary tales) from Smirk that can help you keep your job in the highly visible world of new media.
1. Don’t trash someone else on Twitter, especially the president’s son.
Smirk Tip* Don’t post anything about current social issues without thinking carefully and if you do make this mistake be prepared to do more than just delete your tweet.
2. Don’t let out company (or jury) secrets.
Live tweeting can be a great way to share a conference or event with your network. What’s not so good? Posting about your company’s proprietary information or jury duty. Recently, A juror who was sitting on rape and sexual assault court case learned this the hard way. According to her Facebook post, she was having a hard time deciding whether to rule guilty or not guilty, so she made a Facebook poll asking her followers for help. When word got out about her post, she was dismissed from the jury and potentially ruined the entire case.
Live tweeting can be a great way to share a conference or event with your network. What’s not so good? Posting about your company’s proprietary information or jury duty. Recently, A juror who was sitting on rape and sexual assault court case learned this the hard way. According to her Facebook post, she was having a hard time deciding whether to rule guilty or not guilty, so she made a Facebook poll asking her followers for help. When word got out about her post, she was dismissed from the jury and potentially ruined the entire case.
Smirk Tip* Don’t share private information online. Even if your boss doesn’t follow you, one of your friends could share the post to your boss. Remember, social media post are never secret, even if you have a private account. Everything is accessible at the touch of a button or a share from a “friend.”
3. Don’t ask for drugs at work (or anywhere else) by posting it on Twitter.
Smirk Tip * Don’t think we need to explain this one. But kudos to the local police department for their great response.
4. Don’t post racial slurs. They’re not funny. Ever.
Once America’s kitchen sweetheart, Paula Deen’s career has gone down the garbage disposal due to racism. Shortly after her frequent racial slurs were made public, Deen paid a heavy price, losing deals and contracts with the Food Network, Smithfield Foods, Walmart, Target, QVC, Caesars Entertainment, J.C. Penney, Sears, Kmart and her then-publisher Ballantine Books.
In an attempt to be funny, Paula Deen’s social media manager posted the above photo to her social media followers, but no one really got the joke. Needless to say, her social media manager was fired.
Smirk Tip* Racism, sexism (or any ism) don’t play well on social media. Just don’t.
5. Don’t be stupid.
Always, think before posting. If you wouldn’t want your boss to see it, don’t post it. The same applies to co-workers, clients, colleagues or your grandmother.
For example, PR professional Justine Sacco posted the tweet below before flying to South Africa. Due to her large amount of followers (many of whom were journalists) the tweet quickly spread across the internet finally reaching her boss. By the time she landed, Sacco had been fired and had become an international example of what not to do online.
Smirk Tip* Always, always consider your words carefully before posting, as you never know how your audience will react. Unless you want to get fired, then feel free to tweet away.
Hi Lauren,
An informative article. This article has well-explained the mistakes that most of the businesses make in social media marketing. And I am completely agree with you, most of the businesses jump into social media marketing without any proper planning and end up doing most of these mistakes.
Many businesses fail to interact with their clients and followers by doing all such mistakes. You should know your target audiences. You need to know the preferences of your target audiences. I’m glad that you have covered this topic in such a detailed manner.
Thanks for sharing it with us.