To post or not to post — that is the question. Tis nobler on social media to suffer the wrath of an audience than to post nothing at all. And by posting incorrectly? To die; to fail.
We won’t continue to quote Hamlet, but what an outstanding guy. In this part of the play, Hamlet is debating his own life and, to the extreme, what your brand is doing if they don’t have a social media presence — slowly killing themselves.
Mike Koehler, Smirk’s president and chief strategist, spoke to students about managing brand social media accounts at the PRSSA Regional Conference on Feb. 26.
“Social media is the Walmart greeter of your brand,” said Koehler. “Consumers are researching brands online and social is their first stop.”
Why does Walmart have greeters? Even if you had a horrible shopping trip, which could never happen at Walmart… there is someone with a smile telling you to “Have a great day!”
Consumers look to your social for your positive presence, how active you are within the community, what values you have or don’t have. It is your audience’s introduction to your brand.
Let your brand speak for itself. Publish content that reflects your brand. If you’re a dog shelter you don’t need to celebrate National Lollipop Day. Is there a way to make that event relevant to your brand? Maybe.
Every piece of content your brand features should pass two simple tests:
- Is this relevant to my brand?
- Does this add value to my audience?
Anything less than this and you are training your audience not to pay attention when you appear in their feed.
Some brands believe a lack of social activity will shelter them from negative reviews. When users critique your brand on Facebook, even if you don’t have a Facebook page, it will still tag your company and appear when other users search for you. Your active presence and timely responses speak volumes to users researching your brand.
Let us help you discover your voice. Smirk helps industries of all kinds find their voice online and connect with customers. For any questions about elevating your social presence, contact us about setting up a consultation.