Hey friends, Smirk New Media is hunting for another person on our team. This time, we’d like to find a specialist in digital and social media ads – Facebook, Instagram, Twitter, LinkedIn, etc.
Below is a job description. Hit us up if you can do it:
Digital Advertising Strategist
LOCATION: Oklahoma City, Oklahoma
TIME REQUIREMENT: PT 20 Hours/Week or FT 40 Hours / Week
Smirk New Media is in search of someone with a particular set of skills.
Based on a swelling demand for digital advertising services, Smirk New Media is looking to add a campaign-running, audience-targeting, innovative ninja* to join our team in Oklahoma City. (*-You don’t have to be an actual ninja)
Our digital ad strategist is a problem-solver for our clients in the complex area of digital advertising on all social media platforms. They work on a range of projects, promoting and protecting our client’s online success with informed strategy.
Working with our senior staff, a digital ad strategist will collaborate on ad campaign strategies and will be responsible for day-to-day execution of those campaigns, focusing on how best to use client ad dollars, how to A/B test social media ads, deliver measurable results to clients and how to find the right target audiences for their messages. Bottom line: You need to know how to target a 63-year-old grandmas in Western Oklahoma who loves country music and Mountain Dew and get them to answer a call to action.
This is not a job for someone who wants us to teach them how to do this, we need people who have run campaigns and can show results.
We need a team player who can wear a wide range of hats, will take ownership of his or her projects, and can move seamlessly between the strategic and the tactical.
Smirk New Media’s team is a diverse powerhouse of web content, marketing, public relations, media and writing experience. We are one of the fastest growing digital agencies in the region, working with brands of all sizes from local businesses to Fortune 500 companies. We love what we do, who we do it with and we’re passionate about going above and beyond for our clients. We continuously challenge ourselves to deliver more creative, cohesive and engaging content to help our clients stand out from the crowd and we have a great time doing it.
What we’d like to see:
- Creative, versatile self-starter who is comfortable with both taking initiative and working in collaboration
- Experience advocating for social media marketing best practices and an awareness of emerging ad strategy trends, tools and technology
- Active accounts across key social media platforms including, but not limited to, Facebook, Twitter, Instagram, etc
- Strong verbal and writing skills as well as a keen eye for detail
- Team player able to integrate with a diverse team full of opinions and ideas
- Ability to meet deadlines and manage the many details that need to come together to create big impact for our clients
Duties & Responsibilities
- Develop digital advertising strategies that meet client objectives
- Create engaging ad content specific to each social media platform
- Craft ad copy using effective practices for clients
- Stay current on the latest digital trends
- Consistently analyze account metrics on engagement and follower growth and adapt ad strategies accordingly
- Collaborate closely with our group of strategists in design, strategy, and production of social media channels
- Prepare monthly reports to update staff/clients on predetermined metrics
“What’s in it for me?”
- Work in a laid back, yet ambitious team culture with a flexible schedule
- The opportunity to work with a diverse group of clients
- Unlimited access to the Ms. Pac Man machine in our office
- Occasional donuts
To apply, please send your resume and cover letter to email@example.com.
Editor’s note: Smirk New Media has had the privilege of hosting Aung Soe Win the past few week at our offices downtown. Aung Soe Win is a journalist from Burma, who is here in the USA as part of the Professional Fellows Program. We asked him to write up a blog post talking about his background, what it’s like to be in a country which just recently got press and social media freedom, as well as his thoughts on the Sooner State. Enjoy!
By Aung Soe Win
I was born in Lamaing, a small town in southern Mon State, and left my hometown to Thai-Burma Border in late 2006, and spent about 8 years for the searches of further education and job opportunity on the border and in Thailand.
In 2010, I worked at Human Rights Foundation of Mon-land (HUFROM) gathering data of human rights abuses and writing reports. In 2012, with a scholarship from Child’s Dream Association, I started my college at the Ramkhamhaeng University, studying for multimedia journalism and marketing. After finishing my study, I returned to Mon News Agency (MNA), which is under umbrella of HURFOM, working as marketing manager and news editor.
Apart from working for MNA, I recently started a new venture, which is running a restaurant, called Rasar Non, or the Royal Taste; the menu includes Thai and local Mon foods.
And, now, I am in Oklahoma and my placement is at Smirk New Media (http://smirknewmedia.com/ ) in the Oklahoma City. With the help from my placement, I have met several different people with different backgrounds, including web developers, journalists, NGO workers, and entrepreneurs. And, my colleague Lennon Patton from the Smirk New Media, who is taking me around the city and introducing me with different people, also has marketing and sale experiences and shared with me his experiences every day.
The Sooner State and its people
It is my first time in Oklahoma and the first time in the United States. What reminded me most on my first day in the state is about the article that talks about the tribe of people called “Asu” use an animal “rac” for their needs. Yes, cars are everywhere! And, people here do not seem to have or use public transportation. But, recently I learnt that the land is so massive in the state that it makes more convenient for the locals to travel with their own cars.
It has been two weeks already in the States, and so far, I love it! The people here are generous, friendly and helpful. They like to share about their work and ideas, invite you over dinners.
Although I did not really like “American Football”, now I start liking it. And, oh, keep in mind that people here do not like to see you being late.
What is Professional Fellows Program?
It is a five-week program and hosted by the University of Oklahoma’s Gaylord College of Journalism and Mass Communication, partnered with the U.S. Department of State, the Center for Entrepreneurship Development at BRAC University in Bangladesh, BRAC Myanmar in Burma and Entrepreneurship Development Institute of India.
The objective of the program is to inject the Bangladeshi, Burmese and Indian participants, who are mid-level emerging leaders in different working fields, including small business ventures, government, NGOs and social entrepreneurship, into working small businesses in Oklahoma and associate them with one of the America’s leading universities. It also aims to provide the participants with professional experience and training that will foster their talents and prepare them for more responsible leadership positions in their businesses, communities and society, enabling them to apply back in their countries.
What do I want to get?
During my Professional Fellows Program, my first priority is to acquire the skills and knowledge of writing a business plan, along with marketing and sale strategies. Second priority is to meet different people with different backgrounds but mainly in media sector, startups and social entrepreneurship.
Independent Mon News Agency or Mon News Agency
The company I work for, the Mon News Agency (MNA) (www.monnews.org) , founded as Independent Mon News Agency (IMNA) in 2000, is a multimedia agency. With its coverage on largely southern Burma, its media products include online news, weekly newspaper, radio [broadcasting] and video clips for TV news.
Since its inception, I had operated on Thai-Burma Border, but after the country has been reformed, the agency decided to move in the country in 2015. And, now registered as Mon News Agency, it is based in Mon State’s Capital Mawlamyine.
MNA, which has been running over the past 15 years as a non-profit, is now in transition to full profit agency. To be able to stand on its own feet and to generate regular revenues for the long term sustainability, it is now working hard and hopes for the best for this new adventure.
Media reforms and social media spotlights
Following a new government in 2010, the country unblocked international news websites, exiled news websites and YouTube.
In 2012, it lifted pre-publication censorship for the press and gave green lights to privately-owned daily newspapers and ethnic group-run newspapers to publish.
According to Reporters Without Borders, Burma was ranked at 174 out of 178 for press freedom in 2010. But, the results of political change have moved the country up to 144th place.
The number of internet users grew to 625,000 in 2014 but reached up to 11,000,000 in 2016 (according to InternetLiveStats.com and internetworldstats). At first there was only a state-run telecom, the Myanmar Post and Telecommunications (MPT), but two additional telecom companies, Telenor and Ooredoo, started in 2013, have been around the country ever since.
3G networks arrived in the country as early as 2008, under MPT operation, and there came 4G networks first by Ooredoo in May, 2016, followed by Telenor in July.
When it comes to social media platforms, Facebook reigns. In 2015, the Facebook had 4 million users in the country. But, mid-May 2016, Facebook had 9.7 million monthly active users (Amara Digital Marketing Agency), while the number of Facebook subscribers hit 11,000,000 in June 2016.
The number of mobile penetration and internet users is on the rise and in fact, the mobile penetration is expected to hit 100 percent within the next five years (according to lamplight.me).
About the Mon people and Mon State
One of the earliest peoples to reside in Southeast Asia, responsible for the spread of Theravada Buddhism in Indochina, and a major source of influence on the culture of Burma, the Mon people now mostly live in Mon State, Bago Region, Irrawaddy Delta, and along the southern border of Thailand and Burma.
The Mon language is part of the Monic group of the Mon-Khmer family, and believed to be source script of writing systems of Burmese. The national symbol is the Hongsa, Sheldrake or mythological water bird or Swan and known as Hintha in Burmese.
The culture and traditional heritages includes spiritual dances and Hongsa dance, and the musical instruments include crocodile xylophone, flute, harp, drums and gongs.
Mon State is located in southern Burma and is one of the seven states, along with the seven regions across the country. The state lies between Andaman Sea to west and Karen State to east, having a short border with Thailand to southeast.
The capital of the state is Mawlamyine, formerly known as Moulmein, and it is the sister city of Fort Wayne, Indiana, in the United States.
The State’s major products include rice, rubbers, betel nuts, and fishes, while there are also industries of paper, sugar and mining.
There are several tourist spots, while the beaches are yet exploited. Kyaiktiyo Pagoda, better known as the Golden Rock, is one of the most attractions in the state, and the visitors will be soon able to use cable cars going up to the pagoda’s compound from the bottom of the Kyaiktiyo Mount. Another popular destination is the Win Sein Tawya, which has the world’s largest reclining Buddha.
Since Mon State lies on the coast of Andaman Sea, there are beaches – yet to be exploited. One of the “fresh beaches” in the state is Kabyar Wa Beach, and located in Ye Township, in the south.
After decades of isolation, Myanmar, formerly known as Burma, has now introduced significant political and economic reforms since the quasi-civilian government took the office in 2010.
Many foreign investments projects are flowing into my country, with over 50 million people and located in Southeast Asia, while construction can be seen at every corner in major cities, especially the country’s former capital Yangon, or Rangoon.
When I started working with Smirk New Media in January 2015, I had no idea that almost two years later, I’d be a full-blown strategist on the team. Beyond that, though, I had no idea what bonds and friendships I would form, how those relationships would enact positive change in my personal growth and the invaluable ways the Smirk team would prepare me for future professional success. Here’s a (short) list of some of the things I learned at Smirk New Media:
- The obvious: account management, strategy, platforms, analytics, etc.
In the ever-changing environment of social media and digital marketing, your job is constantly changing. What works one day may not work the next, and it’s my job to stay on top of emerging trends and platform changes. As the sole communicator for small businesses, it was of the utmost importance for me to understand the responsibility that was given to me every day. With business owners busy running their business, my services can directly affect their success or failure – that’s some scary responsibility. However, knowing that your decisions have larger ramifications than your own paycheck was a sobering and motivating factor to do my best for each client. At the end of the day, knowing the ins and outs of platforms, determining a strategy, and explaining the reasoning and results for those decisions was integral to real time successes for people trusting me to allocate their limited budgets effectively. This balance of communicating with clients, executing plans to meet their goals, and show them how I did that for them each month made me more organized, more conscientious of other people, and an all-around stronger communicator.
- Valuing people above their jobs benefits everyone in the end
One of the things I love the most about Smirk is that they understand that there’s life beyond work and that sometimes people need a break. It was extremely rewarding to work in an environment that was so inherently trusting that you could determine the work schedule that fit your life the best. The ability to work from home, travel to my heart’s desire, or just have the flexibility needed for life’s unexpected events was an invaluable piece of working in a team that understands a punch clock doesn’t directly correlate to productivity. As long as you did your work well, you could do it from anywhere. That being said, it was always beneficial and worth it to go into the office for collaborative brainstorming, good company, and stress-reducing laughing throughout the days.
- It’s okay to make mistakes, as long as you’re trying to improve
I’m thankful for the forgiving mentorship of Allie Carrick, specifically for her constructive criticism, learning opportunities, and desire to help me succeed. Under her watch, I was able to learn so much more than I could alone. I’m thankful for her allowing me to have creative freedom and evaluating what worked and what didn’t and – most importantly – WHY something did or didn’t perform well.
- Use the skills you have, even if they’re not in your job description
In a small team, there are needs that may be outside of your job description. At Smirk, I was able to use my personal passions for photography and other creative outlets for the betterment of the entire team. By offering my ability to take photos or videos, I was able to grow personally in those areas while helping co-workers, and ultimately our clients. This experience taught me to go above and beyond what you’re asked because it often means the betterment of everyone’s work.
- Self- and team-awareness is essential to success
Companies are made up of people and people have strengths and weaknesses. Knowing your own strengths and weaknesses, along with your teammates’ goes a long way in communicating and working together. What works for communication between you and one of your coworkers may not be productive with others. Knowing these differences allow us to better communicate as a team and company. After all, “Teamwork makes the dream work.”
There are hundreds of millions of tweets that happen every day. Twitter wants you to be able to find the best ones with Moments.
Twitter announced that Moments is now available to users. The company tweeted, “Creators everywhere can now tell stories with tweets.”
Users can view organized, compelling tweets that have been grouped together based on where they are have been sent from or what they are about. Whether it is “sitting” on the front row of the Grammy’s, being up close at your favorite sporting event, to political rallies or debates, Moments can bring the action to your hand.
From yesterday’s funniest viral story to tomorrow’s big game, keep up in the social world with Moments. Get the whole picture of a trending topic through highlights, pictures and headlines that come directly from the event you are interested in.
Engaging with a Moment:
- • When you click into a Moment, you’re taken to an introduction with a title and description.
- •Start swiping to dive right into the story, with immersive full-bleed images and auto-playing videos, Vines, and GIFs.
- •A single tap gives you a fuller view of the Tweet, which you can favorite, Retweet, and more. A double tap lets you instantly favorite the Tweet.
- •The progress bar at the bottom indicates how much more each Moment has to offer.
- •Swiping up or down dismisses the Moment and takes you back to the guide.
- •At the end of a Moment, click the share button to Tweet your thoughts, and send it out to your followers.
Don’t know who to follow during these events? Follow the actual event. The best tweets from that event will be delivered to your timeline. This will eliminate any garbage and let you focus on the good stuff.
What if you don’t want to keep following an account after the event? When the event is done, you will automatically unfollow them. If users don’t care to follow an organization forever, but can stay in the loop during a special event.
Twitter users who aren’t huge sports fans can still keep up with the playoffs, big games, or just want to keep track of a certain game. Political debates are a great example as well. During debates, you can follow the event and after it has concluded, you will not have to deal with the aftermath.
Moments offers the ability to see things quicker, more efficiently. From personal use to big organizations, utilizing Moments can help in more ways than one.
“Many people turn to social media for their news — whether that be local, national or international. Twitter Moments fulfills that need for immediate news,” said Smirk Strategist Liz Ramirez. “If something happens in another state or around the world, we turn to the digital world to give us more info about whatever is happening.”
Imagine holding a meeting without setting up chairs, pouring coffee or making nametags—and still getting immediate feedback. Think of the benefits of giving potential customers an inside look at your kitchen or your new office space. What if you could show donors in real time the difference you are making with their investment? You can. Other companies and organizations are doing these things, and many more, with Facebook Live.
From the local museum and a coffee shop around the corner to national giants, companies of all sizes are using Facebook Live, a free tool, to enhance their brands and literally show and tell their stories in real time. Owners, social media specialists, entertainers, entrepreneurs and politicians are jumping at the chance to discuss, showcase, highlight, entertain and inspire through this new feature. Anyone with a Facebook account can create a status and be live in seconds—having a reliable signal may be your only limitation.
A few notable successes:
Dunkin’ Donuts used Facebook Live for the first time as they showed millions of viewers the process of creating a Valentine’s Day cake from their corporate kitchen. After realizing the potential, they created a Valentines Day contest for most creative marriage proposal. This has now become a key component of their marketing efforts.
Chevrolet teased viewers with glimpses of their much-anticipated electric car, the Spark, prior to its release via Facebook Live, allowing super fans an early look at this product before its official launch.
Martha Stewart gives cooking lessons real time to promote her brand.
How could you use Facebook Live? Five ideas for you to consider:
1. Discuss a topic your viewers or customers are interested in—if you were to post a few days in advance to gain insight into some ideas or suggestions customers have, a Facebook Live session gives you the opportunity to address these in real time. Being able to talk to them shows the “human” in the business, which is something the viewers can relate to.
2. Give an inside look at your business. Literally, give a glimpse behind closed doors. Capitalize on the cool factor with certain areas, such as entertainment companies or sporting teams. An exclusive locker room tour, a chic company rec center, or showing the inside of a tour bus could really get a lot of views from many demographic groups.
3. Promote or broadcast your event—a concert, celebrity appearance, political rally, clothing sale, or sporting event could all benefit from the addition of Facebook Live to your media mix.
4. “Tease” a new product or idea—whether it’s a tech company showing off new toys or Air Jordan sharing glimpses of a new sneaker, fans and viewers would even more eagerly anticipate the arrival of the actual product.
5. Answer FAQs—getting the same questions over and over? Answer them “in person” and then save the video so others can view it later.
Even if you are an occasional user of social media, you have witnessed countless #hashtags. In the past, hashtags included in LinkedIn posts did nothing more than demonstrate the user didn’t fully understand the capabilities of the platform. That’s about to change.
LinkedIn has brought back the use of hashtags to enhance the experience of all 450 million users that use the social platform dubbed the “business-oriented” social networking service.
“Welcome to the Internet, LinkedIn. It’s about time,” said Smirk strategist Michaela Brandt. “Long past are the days since hashtags were reserved only for Twitter.”
As a LinkedIn user, you can include hashtags in anything you write. Whether that is an advertisement a brand sends out, an article you write, or a simple message to a friend congratulating them on a new job — adding a hashtag to your post creates conversation for brands and people. Hashtags organize similar content, which lets any of LinkedIn’s 450 million users find your articles quicker. Using hashtags in a clever way can really skyrocket your following. At any time you may modify your privacy settings in order to monitor who may read your articles.
On the opposite end, when searching for articles, ideas, jobs, or people, hashtags make it easy. With the ability to tap these hashtags, you can find specific needs or explore related information. After finding search results, you can pick other related posts or use that hashtag to participate in the conversation. Like other social platforms, only public posts using the hashtag will be shown in search.
“Frankly, tracking conversations and topics through hashtags just makes sense, especially on a professional platform where topics often revolve around industry and trades,” said Brandt. “Whether or not they’ll be used often or well is still up in the air, but it’s one of the platforms where hashtags make sense for the benefit of the user and publisher alike.”
Although accessible on the desktop version, hashtag use was designed for its iOS & Android apps. LinkedIn knows that the majority of its users are strictly mobile and the small percentage of users who use the desktop version are generally people who are not using hashtags in the first place.
Before this upgrade, searching for content was difficult. When looking for an article, you had to go to the author’s individual profile and swipe through before finding the content. Now, hashtags cut down on search time, making it easier for users to find what they are interested in.
LinkedIn says this update is just the beginning. This is an important step to make sure that its entire library of resources is being utilized and made available to more users. Although 450 million people call themselves LinkedIn users, only a quarter of them visit the site on a monthly basis and this is just one of the ways this platform is trying to re-engage its user base on a more regular basis.
Pinterest reached an incredible milestone this year — 150 million monthly active users, up 50% year-on-year. Also, they reported they’re serving 10 billion recommendations a day, 150 million visual searches monthly and more than 2 billion text-based searches.
For product-oriented brands, Pinterest’s Promoted Pins are an unbeatable opportunity to broaden your audience and expand engagement of organic Pins or videos that translate to impactful sales results.
Similar to Facebook’s Boosted Posts, Promoted Pins are blasted through Pinterest and exposed to more targeted viewers. This helps Pinners discover new things and ideas quicker. They stand out to users, regularly receiving more engagement and superior user ratings over organic Pins appearing in their feed.
Brands can purchase Promoted Pins for any type of marketing goals, such as raising awareness, creating engagement, or improving viewer traffic. You can designate how-tos, demos, sneak peeks, or ideas as a Promoted Pin on your board.
Promoted Pins raise awareness to a targeted audience that is already using the platform to search for ideas and products. As Pinners gain interest, your brand could gain a Pinterest following with the ability to grow exponentially.
With Promoted Video, a new feature that allows brands to broadcast videos to a broader audience, you can provide a more direct call-to-action for Pinners to click under the video for more on the products or services featured.
Pinterest is not important for every brand, but it is an effective platform to connect customers with products and lifestyle brands. With the right strategy, target audience, content and budget — Promoted Pins can drive profit.
Instagram’s newest feature is making waves of controversy in the world of social media loyalty as the capability seems eerily similar to Snapchat Stories.
The Facebook-owned photo-sharing app just launched Stories, a new feature that looks almost exactly like Snapchat’s Stories product. Both let users post photos and videos to a timeline that disappears in 24 hours.
The genius lies in the platform having a larger audience for brands and advertisers that Snapchat has failed to really leverage. Unlike Instagram, Snapchat lacks the appeal for users to follow brands on their platform, which is commonly used for more personal interactions between users.
Despite user Stories airing their dislike for the Instagram feature that is “copying Snapchat,” these same users are watching more brands’ Instagram Stories than Snapchat Stories. The fact of the matter is simple: the same audience is more willing to follow brands on Instagram than on Snapchat, therefore providing better access to Instagram Stories by these brands.
Nike has already seen that size difference in action, telling Ad Age that it got 800,000 views on a newly posted Instagram Story versus 66,000 views on its most popular Snapchat Story. Snapchat may have a higher ratio of loyal millennial users than Instagram, but Instagram has way more users overall.
Unlike Snapchat Stories, Instagram Stories offers more features that are more advertiser-friendly in nature, including uploading from your camera roll and more creative pen options, including a neon pen. Instagram does lack the geofilters and ever-changing selfie filter lenses that are uniquely Snapchat’s bread-and-butter with their users.
Regardless, though, Instagram Stories is a marketing game changer for brands already on Instagram. Utilizing the new feature is simple and easy to learn, but like all social media marketing, know the platform before you go on a posting frenzy.
For strategic posting on Instagram Stories and other social media platforms, contact us.
By Michaela Lawson
A local hashtag became the top trending topic on Twitter and even received national response on Friday amid other big ticket news items – Russell Westbrook’s extension and the 2016 Olympics Opening Ceremony to name a few.
The hashtag #ShopEdmond was besieged with responses on Twitter Friday after the lifestyle magazine Edmond Active said it had trademarked the phrase.
The Twitterverse heartily rejected this assertion, and the hashtag was used by outraged users posting everything from silly pictures to heated screeds about marketing and intellectual property law.
The long and short of the dilemma stemmed from the publisher of the lifestyle magazine Edmond Active, Sherri Hultner, trying to defend a trademarked phrase when used for marketing and advertising purposes. Hultner said the tweet was intended for businesses trying to leverage #ShopEdmond audiences for their own business without advertising with Edmond Active.
However, the tweet requesting people not to use the hashtag was seen as an attempt to keep the public from using the hashtag as well, which is what seemingly fueled the negative conversation.
“It’s not even really a hashtag that the public uses,” Hultner said in a phone interview with The Oklahoman. “It hasn’t been an issue except for three or four people grabbing it for marketing.”
Not only did the original tweet offend, though, but the initial responses between the brand and upset Twitter users – including the blocking of local reporter Brianna Bailey – caused the controversy to continue growing until was a nationally trending topic and garnered a response from the man who created the hashtag, Chris Messina.
So, how could things have gone differently?
In any misunderstanding or issue involving brands, the biggest factor to a successful resolution ultimately lies in the immediate response by the brand. Here are a few things to keep in mind when responding to a crisis on any scale through social media:
- Step back and look at the whole picture
By allowing yourself a little bit of time to figure out the best response to whatever is happening, you automatically decrease the possibility of making the problem worse through hastily drafted responses. Allow yourself the time to have consistent, thought-out responses to defuse the situation.
Often times, having the right people in your corner can make the difference. Seeing a situation from multiple perspectives helps identify your blind spots for an overall better response. You may even need to consider having a marketing firm to consult with regularly to prevent and effectively respond to situations like these when they occur.
- Be upfront, honest and transparent
Own up to your shortcomings in the situation. If you said something you shouldn’t have, apologize wholeheartedly to those you upset and try to right the wrong. If there has been a misunderstanding, apologize for being unclear and reconsider your message. Understand where the outrage is coming from and address that concern directly. People are more graceful when you admit wrongdoing than trying to defend it further.
- Respond as quickly as possible
Once you figure out the right approach to resolving the issue, you want to respond to the problem as quickly as possible to try to get in front of the problem before it becomes overbearing in responses. Shaping your own messaging is important for being able to frame the issue correctly before someone else can write their version of your story for you.
- Consider what you could do differently
For ongoing issues, see if there is another viable option to resolving the problem without going to social media about the concern. For #ShopEdmond specifically, we suggest reaching out to the few brands using the hashtag without advertising with the magazine. By approaching them directly, you have the opportunity to express your concern and possible establish a relationship that would lead to a partnership opportunity with those businesses as well. The entire Twitter backlash may have been avoided using this approach.
Ultimately, if you need help in a situation like this, know who to call. Oftentimes, there is a fine balance between dealing with crises effectively and making them worse. By having a plan in place for difficult times, you are able to learn to effectively handle issues when they inevitably rise for your business.
Since working at Smirk, I don’t think a single day has gone by (okay, maybe that’s a little exaggerated) without hearing Allie say something about the necessity of putting money behind brand content on social media.
And, low and behold, a recent study by the American Marketing Association has found that to be absolutely true.
The Journal of Marketing reports that, based on their findings regarding company-generated content, social media is “most effective when combined with ads.” Even more than that though, they found that brand messaging on social media “indeed increases sales and customer profitability.”
Of course the report was quick to emphasize that other forms of marketing – the more traditional routes – are not to be neglected. Although 90 percent of customer responses were found to be generated from digital ads, “marketers should strive to achieve a synergistic approach so that ads in all platforms work together to reach audiences in cadence to an established tone and message.”
So, how do we integrate social media – backed by marketing dollars – into our overall marketing campaigns?
The first step to all marketing decisions starts with defining your target market, followed by framing messaging for optimal performance among those audiences.
Only then can you locate where the desired audience spends most of their time, which in the past few years is oftentimes social media platforms. Knowing where and how your target audience communicates allows you to engage customers according to their preferences.
Various features have rolled out in the last few months and years on social media platforms that allow for more specific demographic reach within those networks. These tools allow us to know who we are communicating with in very real and quantifiable ways more than ever before.
To neglect social media is corporate suicide. So, it’s about time marketers recognized the importance of spending money where the audiences are – social media. And with that, making sure the right people with the right training are running those messages and ads on social platforms for the best results.